Welcome to ServiceDesk.simmons.edu

Welcome to our new support website. We’ll add new features to this site over the next few months to make support easier and faster. As always, your feedback is encouraged so we can improve our service to you.

Manage Your Password: Set up challenge questions so you can reset your own password if you forget it. Make your password stronger so you can protect your confidential information.

Download free Sophos antivirus protection for your personal computer (Mac and Windows). Yes, even Macs need antivirus. Don’t risk losing your course work, photos, or (gasp!) music.

Send documents securely: Protect sensitive information by encrypting it.

VPN provides secure remote access to the Simmons network when you are off campus or in wireless mode on campus.

Campus Print: all new print, copy, and scan services for students!

BIG Allowance
$50 worth of Free Printing Allowance per semester. View pricing »
Print to Anywhere
Release your print job at any Campus Print station on campus. View locations »
FREE Scanning
Scan your document to your email instead of paying for copies. Save trees while you're at it.
More Choices
No more traffic jam in the library. View locations »
Web Printing
Upload your document from most device with a web browser, on or off campus. Upload document »
Visit Campus Print
View Details          

Get Support

Submit a support request directly to the team. We have forms for:

Get live remote assistance from a support technician by calling the service desk. We can often troubleshoot and resolve an issue on your computer remotely while we connect to your computer securely.

FAQ

Check out our how-to articles on many common technology service requests. Can't find the topic you're looking for? Tell us what you’d like to see and we’ll create a new article for it.

Explore FAQ »

Information Security

Manage your password here.

Set up challenge questions so you can reset your own password if you forget it. Make your password stronger so you can protect your confidential information.

Download free Sophos antivirus protection for your personal computer (Mac and Windows).
Send documents securely here.

Protect sensitive information by encrypting it.

VPN - Remote Access

VPN provides secure remote access to the Simmons network when you are off campus or in wireless mode on campus.

Skip Need Help text

Urgent / Real-Time

Need urgent or real-time support? Is your class or event interrupted?

Please call us at 617-521-2222

Phone Support Hours:

Monday - Friday
7:30 a.m. – 6:00 p.m.
Saturday
9:00 a.m. – 3:00 p.m.

After Hours Outage

Technology-related service outage during non-business hours? Call Public Safety 617-521-1112, who can page us after hours. Examples: Campus-wide outage of: Email, MeetingMaker, wireless/wired network, printing, phone system, Datatel/Colleague, AARC, Simmons Websites, department network drives, etc.

In person / Check out

Need in-person support? Checking out equipment?

Technology Desk Hours:

Located on 1st floor of Beatley Library in Lefavour Hall
Monday - Thursday
7:30 a.m. – 11:00 p.m.
Friday
7:30 a.m. – 8:00 p.m.
Saturday
8:00 a.m. – 8:00 p.m.
Sunday
10:00 a.m. – 11:00 p.m.