Manage Your Password: Set up challenge questions so you can reset your own password if you forget it. Make your password stronger so you can protect your confidential information.

Download free antivirus protection for your personal computer (Mac and Windows). Yes, even Macs need antivirus. Don’t risk losing your course work, photos, or (gasp!) music.

Send documents securely: Protect sensitive information by encrypting it.

VPN provides secure remote access to the Simmons network when you are off campus or in wireless mode on campus.

Google Apps for Education @ Simmons

Faculty & Staff
Are you looking for information about migration of faculty and staff email and calendaring to Google Apps for Education? View more info »
Students
Explore a powerful way for you to communicate and collaborate with each other and with Simmons faculty and staff. Explore »
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Get Support

Submit a support request directly to the team. We have forms for:

Get live remote assistance from a support technician by calling the service desk. We can often troubleshoot and resolve an issue on your computer remotely while we connect to your computer securely.

FAQ

Check out our how-to articles on many common technology service requests. Can't find the topic you're looking for? Tell us what you’d like to see and we’ll create a new article for it.

Explore FAQ »

Information Security

Manage your password here.

Set up challenge questions so you can reset your own password if you forget it. Make your password stronger so you can protect your confidential information.

Download free antivirus protection for your personal computer (Mac and Windows).
Send documents securely here.

Protect sensitive information by encrypting it.

VPN - Remote Access

VPN provides secure remote access to the Simmons network when you are off campus or in wireless mode on campus.

Skip Need Help text

Urgent / Real-Time

Need urgent or real-time support?
Is your class or event interrupted?

Phone Support Hours:
Please call us at 617-521-2222

  • Monday - Friday
    7:30 a.m. – 5:30 p.m.
  • 5:30 p.m. – 9:00 p.m. (Classroom & Event Support Only)
  • Saturday (Classroom & Event Support Only)
    8:00 a.m. – 3:00 p.m.

After Hours Outage

Technology-related service outage during non-business hours? Call Public Safety 617-521-1112, who can page us after hours. Examples: Campus-wide outage of: Email, MeetingMaker, wireless/wired network, printing, phone system, Datatel/Colleague, AARC, Simmons Websites, department network drives, etc.

In person / Check out

Need in-person support?
Checking out equipment?

Technology Desk Hours:
Located on 1st floor of Beatley Library in Lefavour Hall

  • Monday - Thursday 
    7:30 a.m. – 11:00 p.m.
  • Friday 
    7:30 a.m. – 8:00 p.m.
  • Saturday 
    8:00 a.m. – 8:00 p.m.
  • Sunday 
    10:00 a.m. – 11:00 p.m.