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Simmons TechNews

Each month, TechNews previews new technology and gives the entire Simmons community insight into the projects we’re working on to provide you with the best possible service and support.

Recent TechNews Articles

Online Information Security Training Now Available

Information security is a complex and constantly evolving topic. Threats to the security of the Simmons network and our data, as well as your personal data, change every day. Fortunately, there are steps you can take to stay secure and to prevent most common causes of unauthorized access to your information. To help you better […]

Getting In-Person Technology Support

Simmons Technology has centralized all in-person support in the Technology Support Center, located in L331 on the third floor of Lefavour Hall. Our technicians are available Monday-Friday from 8am-6pm to answer your questions and check out equipment. If you need technology assistance while in the library, please come upstairs to the Technology Support Center, or […]

Improved Conference Calling for Faculty and Staff

Simmons Technology is expanding the availability of conferencing services for faculty and staff by enabling OpenVoice, an improved conference calling service. OpenVoice will provide continuously available toll-free audio conferencing numbers that you can use to host meetings of up to 125 participants. Meetings can be scheduled in advance or as needed, and sessions can be […]

Streamlining the Technology Procurement Process

Within Technology, we’re always looking for ways to improve workflows so we can reduce the time it takes to resolve support requests. In an effort to streamline the purchasing of hardware, software, and related technology, we have implemented an online request form for all technology procurements. The online form is to be used for all […]

Training

Simmons Technology offers several options for training. Instructions for many of the most popular applications at Simmons are available in our How-to Articles. Below are direct links to a few Simmons sites focused on academic, collaboration and continuous learning.

Urgent / Real-Time

Need urgent or real-time support?
Is your class or event interrupted? 
Please call us at 617-521-2222

  • Phone Support Hours:
  • Monday - Friday 7:30 AM – 5:30 PM
  • Saturday & Sunday Closed

  • Classroom & Event Support:
  • Monday - Friday 7:30 AM – 9:00 PM
  • Saturday 8:00 AM – 3:00 PM
  • Sunday Closed

In person / Check out

Need personal computer support? 
Checking out equipment?

  • Technology Support Center:
    3rd floor of Lefavour Hall in L331
  • Monday - Friday 8:00 AM – 6:00 PM
  • Saturday & Sunday Closed

After Hours Outage

Technology-related service outage during non-business hours? Call Public Safety 617-521-1112, who can page us after hours. Examples: Campus-wide outage of: Email, MeetingMaker, wireless/wired network, printing, phone system, Datatel/Colleague, AARC, Simmons Websites, department network drives, etc.