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Urgent / Real-Time

Need urgent or real-time support?
Is your class or event interrupted?

Phone Support Hours:
Please call us at 617-521-2222

  • Monday - Friday
    7:30 a.m. – 5:30 p.m.
  • Saturday (Event Support Only)
    8:00 a.m. – 3:00 p.m.

After Hours Outage

Technology-related service outage during non-business hours? Call Public Safety 617-521-1112, who can page us after hours. Examples: Campus-wide outage of: Email, MeetingMaker, wireless/wired network, printing, phone system, Datatel/Colleague, AARC, Simmons Websites, department network drives, etc.

In person / Check out

Need in-person support?
Checking out equipment?

Technology Desk Hours:
Located on 1st floor of Beatley Library in Lefavour Hall

  • Monday - Thursday 
    7:30 a.m. – 11:00 p.m.
  • Friday 
    7:30 a.m. – 8:00 p.m.
  • Saturday 
    8:00 a.m. – 8:00 p.m.
  • Sunday 
    10:00 a.m. – 11:00 p.m.