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    Urgent / Real-Time

    Need urgent or real-time support?
    Is your class or event interrupted?

    Phone Support Hours:
    Please call us at 617-521-2222

    • Monday - Friday
      7:30 a.m. – 5:30 p.m.
    • 5:30 p.m. – 9:00 p.m. (Classroom & Event Support Only)
    • Saturday (Classroom & Event Support Only)
      8:00 a.m. – 3:00 p.m.

    After Hours Outage

    Technology-related service outage during non-business hours? Call Public Safety 617-521-1112, who can page us after hours. Examples: Campus-wide outage of: Email, MeetingMaker, wireless/wired network, printing, phone system, Datatel/Colleague, AARC, Simmons Websites, department network drives, etc.

    In person / Check out

    Need in-person support?
    Checking out equipment?

    Technology Desk Hours:
    Located on 1st floor of Beatley Library in Lefavour Hall

    • Monday - Thursday 
      7:30 a.m. – 11:00 p.m.
    • Friday 
      7:30 a.m. – 8:00 p.m.
    • Saturday 
      8:00 a.m. – 8:00 p.m.
    • Sunday 
      10:00 a.m. – 11:00 p.m.